The mental health industry faces a dual challenge - high costs and long waiting times for clinician appointments. The primary goal is to provide affordable and prompt access to essential mental health care, enabling individuals to connect with professionals and effectively manage their mental health needs.
Market Research: A thorough examination of the broader mental health care market was performed, including trends, emerging technologies, and regulatory considerations. This information helped in identifying opportunities and risks in the industry.
User Personas: User personas were developed based on the findings from user interviews and surveys. These personas represent distinct segments of our target audience, each with unique needs and challenges. They serve as a reference point for designing a more tailored and personalized mental health care experience.
Step 2: User Journeys
Awareness and Information Gathering: Users become aware of our mental health care platform through various channels, such as online search, recommendations, or social media. They gather information about our services, pricing, and user reviews.
Sign-Up and Onboarding: Interested users proceed to sign up for our platform. The onboarding process is redesigned for simplicity, asking for essential information relevant to their mental health needs. User personas guide this step.
Personalized Assessment: After onboarding, users complete a personalized mental health assessment. This step is based on the user personas and survey data to provide tailored care.
Clinician Matchmaking: Leveraging survey data, our unique matchmaking system pairs users with the most suitable mental health professionals, considering their specific needs and preferences.
Telehealth Appointments: Users can schedule telehealth appointments effortlessly through a streamlined booking system. The wait time is minimal, and appointments are based on their availability and clinician match.
Step 4: Wireframes
Wireframes and prototypes are essential for visually representing the layout, structure, and user interface of your website or platform. These visual representations serve as a blueprint for design and helped me and a stakeholder to find a common ground on how we see the future redesign of the website and the UX flow.
Step 5: High-fi for the Homepage